লিগ্যালThis page explains how to request deletion of your Biponik account and the data associated with it, including data held through the Biponik Merchant Android app. You do not need to be signed in to make a request.
1. How to request deletion
Email hello@teconce.com from the email address registered to your account, with the subject line “Account deletion request”. Include:
- Your registered email address.
- Your store address (for example yourstore.biponik.bd or your custom domain), if you operate a store.
- Whether you want the entire account deleted, or only specific data (see section 3).
We verify that the request comes from the account holder before acting on it. If we cannot verify ownership, we may ask for additional confirmation rather than delete data on an unverified request.
Store customers who shopped on a merchant’s storefront should contact that merchant directly, since the merchant controls their own store’s customer records. If you cannot reach them, write to us at the address above and we will help.
2. What gets deleted
On a verified full-account request we delete:
- Your account profile, name, email address, phone number, and business details.
- Your authentication credentials and all active sessions, including any signed-in mobile app sessions.
- Your push notification token, so the app stops receiving notifications immediately.
- Your store content, products, images, categories, pages, and store settings.
- Your store’s customer records, orders, and related data held on our platform.
3. Deleting only some data
You do not have to delete everything. You may ask us to remove specific items instead, for example your push notification token, a particular store, or your marketing preferences, while keeping your account open. Say what you want removed in your request.
4. What we keep, and why
Some records are retained after deletion because the law requires it or because they are needed to resolve disputes:
- Billing and payment records, retained for the period required by tax and accounting law in Bangladesh.
- Fraud, abuse, and security logs, retained where necessary to protect the platform and other users.
- Records we are legally required to preserve, or that relate to an ongoing dispute or legal claim.
Retained records are limited to what is necessary for those purposes and are not used to market to you. Where retention is no longer required, the data is deleted or anonymised.
5. Timing
We acknowledge deletion requests within 7 days and complete verified deletions within 30 days. Backup copies are removed on our normal backup rotation, which may take up to a further 90 days; during that period the data is not accessible for ordinary use.
6. Before you delete
Deletion is permanent and cannot be undone. If you operate a store, deleting your account takes that storefront offline and removes its orders and customer records. Please export anything you want to keep before making the request. An active paid subscription is cancelled as part of deletion; see the refund policy for how any remaining balance is treated.
7. Uninstalling the app
Uninstalling the mobile app removes the session and notification token stored on that device, but it does not delete your account. Use the request process in section 1 to delete the account itself.
8. Contact
Questions about deletion or this page: hello@teconce.com. See also our privacy policy.