LegalThis Refund Policy explains when and how you may receive a refund for payments made to Biponik (“we”, “us”, “our”) for platform subscription plans (merchant accounts on Biponik).
This policy applies to fees you pay to us for using the Platform. It does not govern refunds between you and your own customers, those are handled under your store’s policies and applicable consumer law.
1. Seven-day refund window
We offer a 7-day refund policy on eligible paid subscription purchases, counted from the date and time payment is successfully completed.
If you are within the 7-day window and meet the eligibility criteria below, you may request a full refund of the subscription fee paid for that billing transaction. After 7 days, subscription fees are generally non-refundable except where required by law or as we expressly agree in writing.
2. What is eligible
A refund request may be approved when all of the following apply:
- The request is made within 7 calendar days of the successful payment.
- The payment was for a paid subscription plan on Biponik (not a third-party service fee charged directly by a payment provider).
- You have not previously received a refund for the same subscription period or abused the refund policy.
- Your account has not been suspended or terminated for breach of our Terms & conditions.
3. What is not eligible
Refunds are generally not available for:
- Payments made more than 7 days before the refund request.
- Free plans or promotional periods with no charge.
- Renewal charges where you continued using the service substantially through the billing period (we may still consider exceptional cases at our discretion).
- SMS credits, add-on purchases, or third-party gateway fees retained by the payment provider.
- Charges disputed directly with your bank or wallet provider outside our support process.
- Partial refunds for unused time after the 7-day window, unless required by applicable law.
4. How to request a refund
- Sign in to your merchant dashboard.
- Open Account → Support in your store admin, or contact us using the support channel published on the Biponik website.
- Include your merchant email, plan name, payment date, transaction reference (if available), and reason for the request.
- We will confirm receipt and respond within a reasonable time, typically within 5 business days.
Approved refunds are returned to the original payment method where possible (for example the same bKash number or card used at checkout). Processing times depend on your bank or wallet provider and may take additional business days after we initiate the refund.
5. Effect on your store
If a refund is approved for an active subscription:
- Access to paid features may end when the refund is processed or at the end of the current access period, as we determine fairly based on usage.
- Your store data is handled in line with our Privacy Policy. If you need a copy of important data before cancellation, contact support and we will assist where possible.
- Downgrading to a free plan may be offered instead of a full refund in some cases, if you agree in writing.
6. Chargebacks and disputes
Please contact us before filing a chargeback or payment dispute. Unauthorized chargebacks after receiving a refund, or repeated abusive disputes, may result in account suspension.
7. Changes to this policy
We may update this Refund Policy. The “Last updated” date at the top will change when we do. The policy in effect at the time of your payment applies to that transaction unless a newer policy explicitly offers greater rights required by law.
8. Contact
For refund questions, use support from your merchant dashboard or the contact details published for Biponik.